A man in the United Kingdom was recently served with a lawsuit through Facebook. How did this happen, and what are the risks of living through social networks?
Today’s issue of the Nation’s Restaurant News has a good article that, while written for companies in the food industry, is equally applicable to virtually any type of business. The basic thrust of the article is that a business should work to respond quickly to comments made on its Facebook wall. In the estimation of many industry insiders, reaction time is absolutely critical when a fan posts on a wall.
Today’s edition of the Wall Street Journal has a short, but interesting, articleon a handful of the key lawsuits between franchisors and franchisees that made waves in the franchising community during 2010. Two of the cases mentioned have been discussed previously on this blog: Awuah v. Coverall, and Burger King National Franchisee Association v. Burger King. The article provides a good, if brief, summary of the decisions and their potential ramifications on the franchise industry as a whole.
Many businesses have rushed to adopt Social Media policies as they become increasingly aware that their operations can be hurt by employees posting comments about their employers on Facebook and other sites. Beware of the broad, overly-restrictive, and hastily-drafted Social Media policy. A broad policy may cause the company to find itself on the defensive end of a lawsuit.